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Terms & Conditions

Terms & Conditions


By using you agree that you have read, understood and accepted these terms and conditions.

Jackson Orchards is a New Zealand owned and operated business. All transactions will be made in New Zealand dollars and all prices are GST inclusive. Any charges from this website will show up on your bank statement as Jackson Orchards. Jackson Orchards is a company trading under the Kevin Jackson Family Trust. By placing an order and paying by card, you will be charged immediately.

Jackson Orchards will never store your card details and all transactions are done through Shopify's secure payment gateway.


Fruit ripens at different rates each year therefore all "availability" and "dispatch" dates are guidelines. Pictures throughout the website are also a guideline as fruit from season to season does not always bear the same size and colour.

If the variety requested is not available, the next best substitute will be sent at our discretion.


Jackson Orchards or Kevin Jackson Family Trust will never sell your personal information or disclose it to any other third parties. We only use your details to deliver your fruit and offer you a repeat ordering service (a customer account saves your delivery details onto Shopify’s secure servers in order for you to re-order with ease).


Deliveries are made to your selected shipping address during checkout. Please provide accurate details including contact details (an email / phone number suffices). If we find there is not enough information, we will call or email you to rectify - however we will not be held responsible for delivery failures if you have provided incorrect delivery details.

All fruit is dispatched from Jackson Orchards as soon as possible unless you chose a preferred delivery date. That means consolidating different varieties of fruits where possible in order for us to save on freight and reduce our carbon footprint.

You can choose a preferred delivery date for certain items in the cart. Fruit will be delivered to the shipping address filled in by you upon checkout (providing it is available at that time).

Our courier service is overnight to ensure fruit arrives in the best of condition. If your delivery address is rural, you can expect delays of around 24 hours on top of the normal delivery time.

Certain unforeseen circumstances may delay your fruit delivery. Deliveries are made by CourierPost using their express overnight delivery service, and the cost of shipping is per box and can vary depending on the size or weight. Shipping is automatically calculated in the checkout.

Please note that we do not deliver to overseas addresses. We offer New Zealand deliveries only. We cannot deliver ANY orders to a PO box - if you provide a PO box, and our dispatch team misses this, we will not be held responsible for a failed delivery as we are sending perishable products that need to be immediately receipted. 


Please be aware that fruit is perishable and can deteriorate rather quickly in the wrong conditions. We do not accept returns at this time, however if your fruit arrives damaged or if for some reason your order is incorrect, we are more than happy to rectify this. Please fill in this form so we can process your claim accordingly.