As you can understand, shipping fruit is a delicate business, and at times the fruit can arrive damaged. If you find there is a serious problem with your order you can make a claim via our claims page. We are here to help sort these issues! Please note you will require your order details and photos if you wish to make a claim. Your order details can be found on the emails we sent at the time of order confirmation / dispatch. Fresh fruit has a limited shelf life and should be refrigerated upon receipt.